Refund policy

Physical Products (Merchandise)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, contact us at support@gym-members-now.com.

Returns must be sent to:

GymMembersNow
6000 Monona Dr #204
Monona, WI 53716

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you have questions about your specific item, please contact us.

Exchanges

The fastest way to get the item you want is to return the original item. Once the return is accepted, you may place a separate order for the replacement item.

European Union 14-Day Cooling Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items must be returned in the same condition received (unused, with tags, in original packaging, and with proof of purchase).

Refunds (Physical Products)

We will notify you once we’ve received and inspected your return and inform you whether the refund was approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since approval, contact us at support@gym-members-now.com.

Digital Products & Services (GymMembersNow Growth Program)

The GymMembersNow Growth Program is a done-for-you marketing and consulting service that includes strategic planning, onboarding, and custom implementation work.

Because of the nature of this service, it is not eligible for the 30-day merchandise return policy.

Cancellation Before Onboarding

If you purchase the GymMembersNow Growth Program and request cancellation before your onboarding call takes place, you may be eligible for a refund provided:

  • The request is submitted in writing to support@gym-members-now.com

  • It is submitted at least 24 hours before your scheduled onboarding call

Non-Refundable After Onboarding Call

Once your onboarding call has occurred, your purchase becomes non-refundable, as work begins immediately and resources are allocated to your account.

Missed Onboarding Calls

If you miss your scheduled onboarding call, you may reschedule. However, no refunds will be issued once an onboarding call has been scheduled.

Payment Disputes

If you have any concerns regarding your purchase, please contact us directly at support@gym-members-now.com before initiating a chargeback or dispute.

Unauthorized chargebacks may result in suspension of services and further action as permitted by law.

Agreement to Terms

By completing your purchase, you acknowledge and agree to this Return & Refund Policy.